Frequently Asked Questions
What is PoolXing and how should I use it?
The goal of PoolXing (or Poolers Crossing) is to help you find commuters who match your search criteria. So start by entering your search parameters. If you don't find anyone who fits your criteria, then add your post so that others using the same search can find you.
How do I add a post?
You need to be logged in to add a post. Click on the dropdown next to your name and you will see an option for adding the post.
What happens after I find a prospective rider?
Use our messaging service to confirm your ride with them. Request and share other details so you both are comfortable with each other. A good way to do this could be to exchange your phone numbers and then talk over the phone. Please refer to thetips that include suggestions before you take a ride.
Does PoolXing play a role in organizing the pickup place and time?
PoolXing only helps you to find the rider who matches your search criteria. It does not play any role beyond that, including organizing your pickup place and time.
What if the driver or passenger does not show up?
You should keep their number handy and try to confirm the pickup place and time in advance. If they don't show up and cannot be reached then please write a review orit to us. If this happens often with the same account, we will try to reach that person and remove the account if required. Likewise if you have last moment change in plans then please try to reach your rider and inform them about it as early as you can.
How do I pay the driver?
If the driver has a price associated with the seat, then you can plan to pay half the price upfront and remaining half after completion of the ride. It is assumed that the driver will have no other means to accept payment other than cash.
I found more than one rider. Which one should I choose?
Prefer someone who has more positive reviews and complete profile information including their picture. Likewise you should try to complete your profile information and request your rider to write a review for you after completing your ride.
How do I look up the profile?
Simply click on the name in the post and you will be directed to the profile page. Remember you should be signed in to view the complete profile. Only the first name, education and profile picture will be available to those who haven't signed in.
I have a different question not mentioned above?
Pleaseyour question. We will respond you as soon as we can. If the question is quite common then we will add it to this list.